If Something's Not Right
Returns & Refunds
If something isn't right, we want to know — and we'll make it right. That's the whole policy; everything below is just the details.
Farm goods
Unopened non-alcohol farm goods — jams, honey, apple butter, merchandise — can come back within 30 days for a full refund. Text or email us first so we know it's coming.
Cider
Alcohol law limits when cider can be returned, so we can only take it back where the law allows. But if a bottle arrives damaged, tastes corked or off, or you got something you didn't order — contact us. We'll replace it or refund it, whichever you prefer. A photo of any shipping damage helps us chase the carrier.
Event tickets
Tickets are refundable up until 48 hours before the event — plans change, we get it. Inside 48 hours we've planned food, staff, and seats around you, so tickets are no longer refundable. If we cancel an event, everyone is refunded in full, no action needed on your part.
How refunds are issued
Refunds go back to the original card through Stripe, our payment processor. Once we issue one, it typically lands in 5–10 business days depending on your bank. We never need your card number to refund you — anyone who asks for it isn't us.
Start here for any of the above: text (316) 518-8907 or email gina@themeadowlarkfarm.com. Include your order number if you have it handy.